FAQs/Policy

Artist and designer Kiara Boughner hand makes each piece in her Los Angeles studio, using only high quality metals and stones.

Please familiarize yourself with the policies before purchasing, and feel free to contact Kiara if you have any further questions.

Designs, photos, writing, and all other content are © Wade+Willow 2021

POLICY

Shipping Information:

Orders typically ship within 5 business days. Shipped through USPS first class mail, which takes 3-5 business days to arrive within the U.S. and 1-8 weeks international depending on the destination. I suggest to add Product Shipping Insurance to your order to secure the protection of your new treasure during the shipping process. If you are concerned with an item arriving for a particular date, please contact me for expedited shipping costs. When your order ships, you will receive tracking information via email. All items ship safely wrapped in decorative jewelry boxes slipped into a beautiful velvet Wade + Willow bag, ready for gift giving. I ship anywhere in the world. If you are not in the U.S. Please know your country's policies and customs fees, as all customs forms will have accurate representation of package contents and their value. I am not liable for items lost in the mail, although I will gladly do everything in my power to help you track it down. USPS has never lost a package I've sent, but if you are concerned please add Product Shipping Insurance to your order at check out.

Return Policy:

Remember that pieces of artisan jewelry are handmade using natural stones that can be delicate. Please refrain from vigorous, messy, or wet activity while wearing my pieces. I do not do returns or exchanges based on wrong size or buyer's remorse. Please know your size and your budget before ordering my jewelry. All listings including sizes and measurements. Please note Custom pieces are also non-refundable.

Jewelry Care:

Handmade jewelry is artwork and should be treated as such to ensure its longevity. Avoid wet and strenuous activity while wearing jewelry and remove for swimming, showering, applying lotion, playing sports, etc. Sterling silver, brass and copper tarnish with exposure to oxygen and moisture. Please store in a dry, safe location. To remove tarnish, simply use a polishing cloth (included in your purchase) and watch your piece sparkle like new again. Avoid commercial jewelry cleaning solutions as these can be too harsh and can remove patinas or destroy more porous stones like turquoise, opal, malachite, and coral. 

Repairs:

Please contact me  Messenger or email. if something happens to your piece and explain the damage or (preferably) attach photos. This, along with cost and timeline of repair, is assessed on a case by case basis.

FAQ

Where do you source your stones and metals?

My metals come from a reputable and globally recognized jewelry supplier that has been a staple of the jewelry community for decades. My stones come from a variety of expert sources

Are your stones natural or treated?

All of my stones are 100% natural and untreated unless otherwise noted. It will be clear in the description of an item if a stone is heat treated, dyed, stabilized, or otherwise altered from its natural state. If you have any further questions about a particular stone, please feel free to contact me. Knowledge of rocks and minerals is one of my specialties.

Will my piece's patina (antiquing/blackening) stay the same forever?

Patinas change over time, depending on frequency of wear, overall body chemistry, and exposure to sweat, body oils, lotion, and other forms of moisture. This is true for all jewelry. If you would like a piece re-darkened, please message me to discuss options

How can I find out my ring or knuckle ring size? 

The most reliable way to find out your ring size is to stop by a local jeweler. They can either measure your finger or measure a ring you already own that you know fits.

Can your rings be resized?